UK Regional Claims
We are committed to providing a first class claims service. Our claims team has a breadth of experience over multiple business lines and in-depth technical expertise.
Our claims service
- In-house claims operations in both Manchester and Colchester, servicing property, liability, major and complex loss claims.
- Empowered claims handlers.
- Majority of new claims registered and first actioned within two working days.
- A personal lines approach to service delivery with a commercial lines approach to technical claims handling.
- Robust supplier management network with tight controls on our chosen suppliers.
- In-house team of qualified solicitors.
- In-house team of counter fraud experts, with experience in combating claims fraud and complex organised fraud, across commercial and personal lines of business.
- Access to some of the leading UK loss adjusters.
- Market leading claims software (Guidewire), providing an end to-end claims management solution, including loss-report intake, adjudication processes, and operational reporting.
How to contact our claims team
Arch UK Regional Commercial Claims
Property and Liability Claims
Manchester Claims
Tel: 0345 258 3880
Email: [email protected]
(only Arch underwritten policies)
Arch UK Regional PA & Travel Claims
Accident, Sickness and Travel
Manchester Claims
Tel: 0345 258 3880
Email: [email protected]
(only Arch underwritten policies)
Arch UK Regional Motor Claims
Motor Fleet, Motor Trade and Commercial Vehicle
Accident, Fire or Theft Claims
Tel: 0345 415 0489 (if you are calling from outside the UK please use +44 2392 205 471)
Windscreen Repair or Replacement Tel: 0345 128 7905
Email: [email protected]s.co.uk
Arch Online Commercial Claims
Property and Liability
Colchester Claims
Tel: 0344 892 0967
Email: [email protected]
(only Arch underwritten policies)
Axiom Claims
Lucas Claims Solutions (Arch Maidstone office)
Property and Liability Tel: 0345 258 7171. Email: [email protected]
Military Claims Tel: 0345 258 7169. Email: [email protected]
Scheme Claims Tel: 0345 258 7171. Email: [email protected]
Household Claims Tel: 0345 258 7168. Email: [email protected]
Obelisk Commercial Claims
Lucas Claims Solutions (Arch Leicester and Sheffield offices)
Property and Liability
Tel: 0345 258 7170
Email: [email protected]
Geo UW Claims
(ex Arista, Fusion, and TCU)
Property, Liability and PA & Travel
Davies Claims Team
Tel: 0344 856 0889 (Property), 0344 856 0899 (Liability),
0344 856 0891 (PA & Travel)
Email: [email protected]
(only Geo UW underwritten policies)