UK Regional Claims

We are committed to providing a first class claims service. Our claims team has a breadth of experience over multiple business lines and in-depth technical expertise.

Our claims service

  • In-house claims operations in both Manchester and Colchester, servicing property, liability, major and complex loss claims.
  • Empowered claims handlers.
  • Majority of new claims registered and first actioned within two working days.
  • A personal lines approach to service delivery with a commercial lines approach to technical claims handling.
  • Robust supplier management network with tight controls on our chosen suppliers.
  • In-house team of qualified solicitors.
  • In-house team of counter fraud experts, with experience in combating claims fraud and complex organised fraud, across commercial and personal lines of business.
  • Access to some of the leading UK loss adjusters.
  • Market leading claims software (Guidewire), providing an end to-end claims management solution, including loss-report intake, adjudication processes, and operational reporting.

How to contact our claims team

Arch UK Regional Commercial Claims

Property and Liability Claims

Manchester Claims

Tel: 0345 258 3880
Email: [email protected]

(only Arch underwritten policies)

Arch UK Regional PA & Travel Claims

Accident, Sickness and Travel

Manchester Claims

Tel: 0345 258 3880
Email: [email protected]

(only Arch underwritten policies)

Arch UK Regional Motor Claims


Motor Fleet, Motor Trade and Commercial Vehicle

Accident, Fire or Theft Claims

Tel: 0345 415 0489 (if you are calling from outside the UK please use +44 2392 205 471)

Windscreen Repair or Replacement Tel: 0345 128 7905
Email: [email protected]s.co.uk

Arch Online Commercial Claims


Property and Liability

Colchester Claims

Tel: 0344 892 0967
Email: [email protected]

(only Arch underwritten policies)

Axiom Claims

Lucas Claims Solutions (Arch Maidstone office)

Property and Liability Tel: 0345 258 7171. Email: [email protected]

Military Claims Tel: 0345 258 7169. Email: [email protected]

Scheme Claims Tel: 0345 258 7171. Email: [email protected]

Household Claims Tel: 0345 258 7168. Email: [email protected]

Obelisk Commercial Claims

Lucas Claims Solutions (Arch Leicester and Sheffield offices)

Property and Liability

Tel: 0345 258 7170
Email: [email protected]

Geo UW Claims

(ex Arista, Fusion, and TCU)

Property, Liability and PA & Travel

Davies Claims Team

Tel: 0344 856 0889 (Property), 0344 856 0899 (Liability),
0344 856 0891 (PA & Travel)
Email: [email protected]

(only Geo UW underwritten policies)