UK Regional Claims

Getting in touch: First Notification of Loss

To submit a claim in the first instance, we will require the following information:

• Policy number
• Name of Policyholder
• Policy Schedule and/or Certificate (where appropriate)
• Date of loss or discovery
• Loss location
• Cause of loss/Description of the incident
• Best contact with whom to investigate (Name, number, email)
• Estimated loss (if available)

By email: Arch Regional and Online Claims: [email protected]

By phone: Arch Regional Claims: 0345 258 3880

By phone: Arch Online: 0344 892 0967

Getting in touch: First Notification of Loss

To submit a claim in the first instance, we will require the following information:

• Policy number
• Name of Policyholder
• Policy Schedule and/or Certificate (where appropriate)
• Date of loss or discovery
• Loss location
• Cause of loss/Description of the incident
• Best contact with whom to investigate (Name, number, email)
• Estimated loss (if appropriate)
• Third Party name and contact details

By email: Arch Regional and Online Claims: [email protected]

By phone: Arch Regional Claims: 0345 258 3880

By phone: Arch Online: 0344 892 0967

(For policies incepted or renewed on or after 1st January 2022)

Reporting a new claim by telephone is the preferred method and we require the following information:

• Policy number
• Name of Policyholder
• Policyholder driver name or last person in charge of the vehicle, with contact details
• Policy Schedule or Certificate
• Date of loss
• Accident location
• Accident circumstances
• Registrations of vehicles, involved, make, model, colour
• Damage caused to vehicles and any photos taken
• Third Party name, address and contact details (if any)
• Passenger details from both vehicles (if any)
• Witness details (if any)
• Police details (if any)

Motor Fleet, Motor Trade and Commercial Vehicle

Accident, Fire, Theft, Vandalism and Windscreen Claims

By phone: 0333 207 2262 (if you are calling from outside the UK please use +44 20 3023 3383)

By email: For new claims: [email protected]

By email: For existing claims: [email protected]

Getting in touch: First Notification of Loss

By email: Arch Marine Trades Claims: [email protected]

By phone: Arch Marine Trades Claims: +44 (20) 8124 6131

Getting in touch: First Notification of Loss

To submit a claim in the first instance, we will require the following information:

• Name of policyholder
• Policy number
• Contact name/details
• Claimant details
• Broker details
• Type of work carried out/policyholder role
• Summary of claim/complaint
• Date of first awareness
• Date of claim made
• Documentation to support the notification including letter of claim, background documentation, correspondence, policy schedule and any other relevant documentation.

By email: Arch PI Claims: [email protected]

How to report a claim:

Please fill in one of the appropriate downloadable ‘Claim Forms’ and send to [email protected]

First Notification of Loss Claims Contacts (PA & Travel)

By email: [email protected]

By phone: 0345 258 3880