Claims

Our Claims Service

Arch is committed to a superior customer-focused claims experience. Our exceptional claim professionals collaborate with you to deliver solutions that mitigate exposure.

By applying our innovative product line claims specialization approach, we can ensure that the right level of expertise is deployed, each and every time across the full spectrum of claim types; from a small claim to the largest and most complex claim.  

Arch’s customers can leverage our industry-leading broad technical claims knowledge and expertise which includes: 

  • Claim Account Managers: The primary point of contact dedicated to the customer experience.
  • Claim Directors who provide additional claims expertise and oversight.
  • Specialty Claims Units including Complex Claims, New York Labor Law and Construction Defect Units.
  • Property, Casualty, Excess Casualty, Travel, Healthcare, Surety, Lenders, Accident and Disability, Executive Assurance and Professional Liability Claim Professionals.

Our model is designed to deliver exceptional claim service for all specialty risk solutions Arch provides to our clients worldwide across a wide range of industries.

To Report a New Claim

By Claims Portal:

Our new portal allows our customers an easy way to start the claims process. From the Portal’s home page, just click the Report a Claim button in the top right of your browser and fill in the information requested. You can upload any supporting documents and receive instant confirmation when your information has been submitted.

By mail:
Arch Insurance Group Claims Department
P.O. Box 542033
Omaha, NE 68154

By email: [email protected]

By fax: 1 866 266 3630

Claim Form (Incident Reporting)

Download PDF

To Report a Disability Claim

Visit the disability claims page to access PDF claim forms and for a detailed list of instructions by state.

By mail:
Arch Insurance Company c/o Administrative Concepts, Inc.
P.O. Box C1024
Southeastern, PA 19398-1024

By email: [email protected]

By fax: 1 610 977 3216

Loss Run Requests

For producers and customers eligible to receive summary loss information about your account, please submit your request, which includes the Arch policy numbers and is formatted on company letterhead:

By mail:
Arch Insurance Group Claims Department
P.O. Box 542033
Omaha, NE 68154

By email: [email protected]

By fax: 1 866 266 3630